Solution Partners

CLIENT SERVICES When clients win, we win. Our service principle is singular: when clients win, we win. Simple in structure, consistent in quality, and laser focused on business outcomes, premium client service is our primary duty. Our clients benefit from our scale which represents $50B media billings in the global marketplace (COMvergence, 2019). MEDIA STRATEGY Strategy is sacrifice. Our focus is in engaging the consumers that matter most to our clients’ businesses. We have a modern and precise understanding of our audiences and the value brands can bring to them. As populations and consumers transform around the world, we make advertising work better through cultural and data-based insights and sound media strategies. MEDIA INVESTMENT Investment integrity is everything. Combined with GroupM’s global scale, our media investments – guided by brand safety, leading privacy principles and premium relationships – represent 1 out of 3 ads in the global marketplace. Through modern investment services, we put money against goals that move businesses forward. DATA SCIENCE Data future-proofed. We’re future-proofing our audience-based planning through “synthetic” data. While no silver bullet technology will meet every media challenge, our perspective on client data augmentation provides an alternative identity-based solution.

Merkle is a leading technology-enabled, data-driven customer experience management (CXM) company, part of dentsu. For over 30 years, Fortune 1,000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios. Our capabilities span people-based marketing disciplines: customer strategy, customer experience and personalization, customer relationship management, and enterprise technology services. Globally, Merkle is the only experience transformation consultancy founded on a heritage of customer identity, data, and performance, our 1,000+ award-winning designers, 4,500+ data scientists, 5,000+ engineers, and 4,500+ strategists dream, do, and deliver. In Indonesia, our team has consisted of >80 experts with 100+ certifications from multiple principles (Adobe, Google, Salesforce, Contentsquare, AWS, etc), and throughout our journey, we already have achieved multiple recognitions, one of them being 2023 Campaign Southeast Asia Data Analytics Agency of the Year (in collaboration with Merkle SEA). For more information and thought leadership, visit www.merkle.com [https://www.merkle.com]

Atoms is an experience design studio based in Milan, Padua and Arborea, focused on Research, Design and Development. Our studio crafts digital products and services, blending data and human needs to generate insights thanks to quantitative and qualitative research. We use cutting edge technologies to develop complex digital products with smooth interactions.

eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India.

Niji, composed of 1400 experts, support its clients from idea to reality. Niji combines consulting, design and software development in a single value chain. Consulting firm (customer relationship, business strategy, operational efficiency, IT agility, Due Dill, M&A strategy) Design Agency (communication strategy, Content, experience design, Data Analytics, UX-UI) Digital Factory (Web/Mobile, Data, DevOps, Testing, multiCloud Salesforce integration, APIsation, Mulesoft) Localisation : Paris, Rennes, Nantes, Bordeaux, Lyon, Lille and Singapour.

Conversion Maker GmbH is a technology hub and consulting company with a focus on customer value enhancement/conversion optimization. True to the motto "Technology meets People", our 30 person strong team helps our customers generate more sales, more conversions and more loyal customers.

Duga is an independent consultancy working to optimise digital experiences for clients. Our aim is to drive 20+% efficiency through insight. With over 12 years experience across industries from nuclear energy to Premier League football clubs, there are always gains to be made.

Tinext is a Digital Experience Agency that transforms clients' digitisation needs into concrete projects. Tinext consultants provide digital advisory services on planning and executing end-to-end customer journeys across digital channels. The core of Tinext expertise lies in the delivery of projects to enhance digital customer experiences, providing solutions by introducing new technologies or connecting with existing tools, breaking silos and transferring expertise.

20 years ago, Multiplica was created by a handful of like-minded friends who wanted to see beyond the status quo when it came to digital experiences and were hungry to explore new and better ways of connecting with users. We Analyze, Strategize and Optimize using Conversion Rate Optimization tactics and our extensive knowledge of User Experience while increasing our client’s bottom line. Today, we have a lively and fast-growing presence with 10 offices around the world, including our Europe, U.S. and Latam and 500 Digital Artisans, as we lovingly call them, working daily with hundreds of clients. We craft online experiences that accelerate marketing results and blow conversion rates, turning users into customers, and customers into brand evangelists. We don’t just increase your bottom line: we redefine it.

BlastX Consulting provides strategic, digital experience advice and implementation services to help brands deepen customer relationships using data-driven insights to optimize the digital experience. Over the past 20 years, we have assembled a seasoned team of consultants with deep expertise and experience across a wide array of strategic, technical, and operational disciplines who share a passion for helping brands be customer-centric, creating strategies to enable the ultimate experience across touchpoints. We also embrace a set of core values and encourage teammates to “Make Your Mark”.

Bridging the MarTech void, we are the authority on marketing & technology. Offering clarity, honesty and a human face, we partner with you to solve your complex business problems through the end-to-end use and understanding of marketing & technology. This results in not only monumental change but also real measurable value for you and your business.

We’re a customer experience design [https://tallwave.com/blog/what-is-cx-why-does-it-matter/] company. We partner with change agents within the world’s most ambitious companies to create exceptional customer experiences.

Human37 is the first Customer Data agency focusing on the EMEA market. We help our clients be data-driven and customer-centric. Our purpose is to shape a world that provides better customer experiences for individuals, starting with the customers of our clients. As an agency, we help our clients define, design, implement and activate their customer data strategy. How? By operating on two main poles: (1) the definition and the implementation of the Data Infrastructure & MarTech Stack that fits their business needs and challenges. (2) the MarTech Stack’s operation to ensure data is activated and create enhanced customer experience and business growth.

About REO is a customer experience agency. We are an eclectic mix of bright and creative thinkers, embracing the best of research, strategy, design and experimentation to solve our clients’ toughest challenges. We work across a variety of sectors, with companies such as Amazon, M&S, Tesco and Samsung. Our Mission & Values To fearlessly transform our clients’ businesses and reputations by evolving the Customer Experience for their customers. We achieve this through: • Our curious and relentless drive to gather insights that matter. • Our proactive mindset and forward thinking to deliver lasting value. • Our adventurous approach to adapt and learn quickly. Our people We have teams of researchers, designers, consultants, strategists, developers, marketeers, sales, project managers, analysts and directors; they all share one common trait: curiosity. We are inevitably biased (as is everyone), nonetheless we like to think we have some of the most talented people in their respective fields, who work hard and enjoy life to the full. Our culture Curiosity is great, but at times it can be difficult when people question and challenge how things are. Creating a positive environment where innovation and creativity can flourish requires self-belief and a strong culture of experimentation to try new things. Culture means a lot of things, so we documented ours and openly review it, which has been hugely beneficial. For example, we believe that openness does not mean being blunt to the point of rude; it means nobody should shy away from what needs to be said, as long as they are courteous and consider their audience and environment. If you want to be a part of the team, or fancy working with us check out our careers page don’t hesitate to get in touch. We’re always happy to have a chat.

Ovative Group is a digital-first media and measurement firm that is transforming the measure of marketing success. Our team of marketing experts does the hard work to drive measurable performance and surpass expectations - fostering a trusting environment with each other and our clients. Our offerings include Paid and Owned Media Services, Omni-Channel Measurement, and Strategy Consulting. We combine our deep industry expertise and proven processes with an innovative new marketing metric, Enterprise Marketing Return, to measure and optimize marketing efforts across all channels. Our Digital Experience Optimization practice increases the enterprise value of all digital touchpoints in the user journey through connected measurement, insights, and optimization.

Tryzens is an international digital commerce consultancy that take a holistic approach to growing your business, no matter how or where your customers choose to buy. Our team of trading specialists, strategists and technology experts are passionate about growing your business by implementing solutions that optimise performance across all channels. With offices in offices in London, Melbourne, Sydney, Sofia and Trivandrum, we have partnered with some of the world’s most successful retailers and brand owners including Sweaty Betty, Cotton On Group, R.M.Williams, Showpo and Liberty London to provide beginning to end services that help grow businesses and provide the best customer experiences.

Trice is the Digital Transformation Company of R1 Group that guides brands through digital transformation. With its Media, Design and Tech units, Trice designs data-driven and innovative solutions that generate measurable value and foster sustainable business growth.

We amplify your marketing through technology! Programmads manages the integration of AdTech & MarTech tools. Based in Brussels and Paris with EMEA coverage, Programmads offers its clients (advertisers & marketing agencies) full support around the tools of Digital Marketing. Its objective is to improve the results of marketing actions thanks to technology such as Contentsquare, Google Analytics, Tealium, Programmatic Solutions such as DV360, SA360, Campaign Manager, Adform, CRO solutions such as Google Optimize, Tag & Audience Management via Tag Manager, Dashboard, etc.

Centnex SRL is a private limited liability company based in Belgium, established on November 22, 2013. We specialize in business management consultancy with a focus on marketing, digital strategies, and IT services, including advisory on operational efficiency, e-commerce, and customer experience. Our services encompass office administrative support, organization of conventions and trade shows, vocational training, and other business support activities. Founded and led by Alexandre Centner, a seasoned marketing expert with over 24 years in digital and strategic roles (including interim positions at ENGIE Belgium and partnerships in startups like Book2Meet), Centnex acts as a flexible consulting hub for small to medium enterprises, helping them navigate growth and innovation in competitive sectors. With a modest team and revenue in the $1M–$10M range, we prioritize tailored, ad interim solutions to drive sustainable results.

Omtera is an award-winning consulting firm and trusted Contentsquare Partner, specializing in digital experience analytics, customer journey optimization, and data-driven growth strategies. With a team of experienced consultants, we help organizations harness the full potential of Contentsquare to deliver exceptional customer experiences, optimize digital journeys, and accelerate overall business performance. Service Offerings • Implementation & Onboarding: Seamless integration of Contentsquare into your digital ecosystem, ensuring rapid time-to-value and user adoption. • Behavioral Insights & Analysis: In-depth analysis of user interactions to identify friction points, uncover growth opportunities, and improve conversion rates. • Customized Dashboards & Reporting: Tailored dashboards aligned with business KPIs, empowering decision-makers with actionable insights. • User Journey Mapping & Optimization: End-to-end mapping of digital customer journeys to enhance engagement, retention, and satisfaction. • Training & Enablement: Hands-on training programs and best practices to empower internal teams with the skills to maximize Contentsquare’s impact. • Continuous Optimization & Strategic Support: Ongoing advisory services to ensure digital experience initiatives evolve with market trends and customer expectations. • Enterprise Integrations: Connecting Contentsquare with CRM, analytics, and marketing platforms to deliver a unified, data-driven ecosystem. Our Experience With a global footprint across 20+ countries, Omtera supports clients in industries such as Retail, Aviation, SaaS, Financial Services, E-Commerce, Gaming and more. Our approach combines deep technical expertise with customer-centric strategy, helping organizations transform behavioral data into measurable impact. Why Omtera? • Proven Expertise: Recognized for scaling Contentsquare solutions across complex, enterprise environments. • Actionable Insights: Trusted by leading brands to deliver clarity from data and drive customer-centric decisions. • End-to-End Support: From onboarding to continuous optimization, Omtera ensures long-term success. • Global Reach, Local Expertise: Multilingual support and experience across EMEA, enabling effective collaboration with diverse teams. With Omtera, businesses gain more than an implementation partner; they gain a strategic advisor committed to digital transformation and customer experience excellence with Contentsquare.

Optimize matter est un cabinet de conseil spécialisée en Data analytics, Customer experience et Data cloud, alliant expertise technique et conseil stratégique. Nos consultants aux profils hybrides , Data & Tech, accompagnent leurs clients de la définition et la mise en œuvre opérationnelle de leurs projets Data.