Solution Partners

eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world’s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software and high-tech. Incorporated in 2000, eClerx is one of India’s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India.

Founded in 2018 by passionate professionals and former members of major firms, the agency propels its clients to dazzling success, thanks to expertise that transcends conventional industry boundaries and deeply data-driven execution. With each project, the agency strives to break down the barriers between technical excellence and creativity, placing people at the heart of each collaboration. 1./ Conversion Optimization & Customer Experience Optimization Conversion Optimization focuses on increasing the percentage of visitors who perform desired actions on a website. A UX audit evaluates user experience aspects to identify barriers to conversion, providing insights for enhancements that improve user engagement and satisfaction. 2./ Web Analytics Web analytics involves the collection, reporting, and analysis of website data. The focus is on understanding and optimizing web usage to enhance user experience and effectiveness of online marketing campaigns. Tools like Google Analytics provide insights into traffic, engagement, and conversion metrics. 3./ Business Intelligence (BI) Business Intelligence encompasses the strategies and technologies used by enterprises for data analysis of business information. BI tools facilitate the transformation of raw data into actionable insights, enabling informed decision-making and strategic planning across various business functions. 4./ SEO (Search Engine Optimization) SEO involves enhancing website visibility and organic search results through optimization of content, architecture, and link building. The goal is to increase traffic by improving rankings in search engine results pages (SERPs). 5./ Media Buying (SEO, SEA, Social Ads) Media buying in digital marketing encompasses the strategic purchasing of ad spaces across platforms including search engines (SEA) and social media (Social Ads). It aims to maximize the impact of ad campaigns through targeted exposure and optimized ad spend. 6./ Editorial / Content plan strategy Editorial strategy involves planning and managing content creation that aligns with brand messaging and goals. It focuses on developing a coherent content calendar, targeting specific audiences, and crafting engaging, relevant content to build authority and trust. 7./ AI (Artificial Intelligence) As a Service The use of AI in digital marketing enhances decision-making and automation of tasks. AI applications include predictive analytics, personalized content delivery, chatbots for customer service.

Merkle is a leading technology-enabled, data-driven customer experience management (CXM) company, part of dentsu. For over 30 years, Fortune 1,000 companies and leading nonprofit organizations have partnered with us to build and maximize the value of their customer portfolios. Our capabilities span people-based marketing disciplines: customer strategy, customer experience and personalization, customer relationship management, and enterprise technology services. Globally, Merkle is the only experience transformation consultancy founded on a heritage of customer identity, data, and performance, our 1,000+ award-winning designers, 4,500+ data scientists, 5,000+ engineers, and 4,500+ strategists dream, do, and deliver. In Indonesia, our team has consisted of >80 experts with 100+ certifications from multiple principles (Adobe, Google, Salesforce, Contentsquare, AWS, etc), and throughout our journey, we already have achieved multiple recognitions, one of them being 2023 Campaign Southeast Asia Data Analytics Agency of the Year (in collaboration with Merkle SEA). For more information and thought leadership, visit www.merkle.com [https://www.merkle.com]

MeasureWorks: Your Partner in Digital Excellence We are Innovators, frontrunners, & collaborators MeasureWorks is a team that believes web performance is a fundamental requirement for every user interaction on web, device, or connectivity layer. We deliver fast user experiences; you receive higher transaction volume. Our mission is to empower our customers with a top-performance mindset We see it as our mission to empower our customers and their ecosystem partners to create a performance mindset and deliver fast, responsive, and available user experiences to their end-users. We help you manage, optimize, and deliver optimal performance continuously. With online services exploding and attention as the most valuable currency, having a strategy for outstanding customer service is vital for survival. Performance will be the key to success. We have a variety of services to complement Contentsquare among: • Full Stack Observability • Business Process Monitoring • Release Quality Assurance • Performance Testing • Performance Optimization

We are a “boutique” digital agency focused on e-commerce. As a tailor, we customize and sew our performance driven strategy on each client we partner with. In particular, we offer SEO, Digital Advertising, Digital Analytics, Conversion Marketing, Ecommerce & Digital Transformation Strategy services. We can make a difference for ambitious companies ready to grow and take advantage of huge opportunities provided by digital marketing and sales.

Human37 is the first Customer Data agency focusing on the EMEA market. We help our clients be data-driven and customer-centric. Our purpose is to shape a world that provides better customer experiences for individuals, starting with the customers of our clients. As an agency, we help our clients define, design, implement and activate their customer data strategy. How? By operating on two main poles: (1) the definition and the implementation of the Data Infrastructure & MarTech Stack that fits their business needs and challenges. (2) the MarTech Stack’s operation to ensure data is activated and create enhanced customer experience and business growth.

We are a dedicated analytics and CRO agency that specialise in helping our clients weave data into the heart of their business. We want to be your partner in navigating this ever changing and complex data ecosystem. Our data enablement approach allows you to turn users into customers. We maximise revenue growth for clients and help them to engage their customers online through insight led optimisation of the online customer journey. Our team’s core focus is to deliver as big a performance uplift for your business as quickly as possible. We focus on a few core areas including site speed, Quantitative & UX Research, website testing, personalisation.

Openbox are User and Customer Experience enhancers underpinned by impeccable technical pedigree in various market sectors. We have 3 Pillars to the business; Analysis, CX/UX & Architecture and have saved in excess of £3 Million+ for our clients. Our results can be verified by previous clients and C-Suite stakeholders who can attest to our incredible work standards and delivery. Our Key strengths; • Unique ability to build excellent relationships with various types of stakeholder profile – Whether it’s a technical or a c-suite stakeholder the articulation of findings and roadmaps are world class. • Take time to culturally understand the customer to ensure employee and customer experience in digital transformations are equally world class. • Overseen various fintech mergers with Top Tier FS clients • Excellent track record in accelerating delivery and Time To Value

ALKAN Arabia is an IT System Integrator in Saudi Arabia providing wide solutions "Digital Solutions, IT Infrastructure, Datacenter, Computing, Networking, Cyber Security, Digital Mapping and GIS"

Tinext is a Digital Experience Agency that transforms clients' digitisation needs into concrete projects. Tinext consultants provide digital advisory services on planning and executing end-to-end customer journeys across digital channels. The core of Tinext expertise lies in the delivery of projects to enhance digital customer experiences, providing solutions by introducing new technologies or connecting with existing tools, breaking silos and transferring expertise.

Our analytics is end-to-end: We measure from websites and mobile applications, to cash registers. We integrate analytical and marketing tools to make your investment more efficient, to improve the experience of your users and to achieve your business objectives.

Technology innovation and a shift towards a consumer-centric economy, the “economy of experience”, have created unprecedented disruption for companies as they look to embrace the Digital era that will drive business transformation. We believe the most significant challenge companies face today – particularly large and established global businesses – is the constant state of change in this new economy of experience, as it requires organizations to innovate and grow since cost-cutting measures are no longer sufficient to compete and drive value. We combine experience design, technology development, marketing crafts and strategy in all stages of the business lifecycle with unique services that outcompete others in quality, speed and value. Our model that leverages our global intelligence to tackle challenges of today and tomorrow. We realise Transformation by doing.

CLIENT SERVICES When clients win, we win. Our service principle is singular: when clients win, we win. Simple in structure, consistent in quality, and laser focused on business outcomes, premium client service is our primary duty. Our clients benefit from our scale which represents $50B media billings in the global marketplace (COMvergence, 2019). MEDIA STRATEGY Strategy is sacrifice. Our focus is in engaging the consumers that matter most to our clients’ businesses. We have a modern and precise understanding of our audiences and the value brands can bring to them. As populations and consumers transform around the world, we make advertising work better through cultural and data-based insights and sound media strategies. MEDIA INVESTMENT Investment integrity is everything. Combined with GroupM’s global scale, our media investments – guided by brand safety, leading privacy principles and premium relationships – represent 1 out of 3 ads in the global marketplace. Through modern investment services, we put money against goals that move businesses forward. DATA SCIENCE Data future-proofed. We’re future-proofing our audience-based planning through “synthetic” data. While no silver bullet technology will meet every media challenge, our perspective on client data augmentation provides an alternative identity-based solution.

We see “validation in every organization” as our mission and it is our job to help our customers in making better and faster decisions. To fulfil our job, we make use of (web) data and psychology in combination with business consultancy and change management. Together with our customers we look at sales funnels, customer journeys, customer behavior and company culture in order to improve conversion rates. By only focussing on optimization and behavior we are specialists in the marketplace. Our business is built on 4 pillars: 1. Conversion Optimization. We use AB-testing, growth-hacking and other techniques to validate ideas and marketing insights. All activities are based on data and the deep understanding of the psychology behind why people buy or convert. We use our in-house developed processes to come to unique experiments and great results. 2. Conversion Intelligence. Knowledge on customer behavior is one of the least developed areas in online marketing. We, however, see this as one of the most important areas in the validation process. Together with our customers we try to understand their customers. 3. Conversion Culture. We help our customers to embed validation in their organizational culture. We set up teams, structure and start processes around experiments, use workshops to share knowledge, and help with stakeholder management. Our primary focus is to create Operational Excellence in validation. All in order for organizations to grow in knowledge, people and business. 4. Conversion Academy. We want to spread the word (and knowledge). At our academy you can learn all about optimization. From using tools, statistics, UX-design and being data-driven to optimizing on the basis of psychology.

Pegasus Consulting is a leading digital agency developing the Italian market for scale-up & startup SaaS companies in the Customer Experience solutions space.

Ovative Group is a digital-first media and measurement firm that is transforming the measure of marketing success. Our team of marketing experts does the hard work to drive measurable performance and surpass expectations - fostering a trusting environment with each other and our clients. Our offerings include Paid and Owned Media Services, Omni-Channel Measurement, and Strategy Consulting. We combine our deep industry expertise and proven processes with an innovative new marketing metric, Enterprise Marketing Return, to measure and optimize marketing efforts across all channels. Our Digital Experience Optimization practice increases the enterprise value of all digital touchpoints in the user journey through connected measurement, insights, and optimization.

We are conversion optimisers who help our clients use actual data instead of guesses. Armed with scientific methods, we reveal our customers’ growth potential and help them reach their business goals. Since the start, we’ve improved conversion in over 600 projects – and that’s something that we’re going to keep doing. Apart from having the best CRO experts in Sweden on our team, we’ve also started Sweden’s first CRO course “Conversion Manager” as well as the largest conversion and growth event in the Nordics – “Conversion Jam”. We currently have over 60 conversion heroes in our three different offices in Stockholm, Gothenburg and Oslo.

In the real world, you don’t need big promises about transformation, or the endless “exploratories” that accompany them. You need progress. You need a clear path to new market share - today. You need better ways to leverage data across your organization. You need new products and experiences to be designed, built, deployed and improved in less time and with greater insight. Whatever creating new value looks like for your business, it won’t be accomplished through conversation alone. Transformation isn’t a process or a product. It’s an outcome - the result of a thousand steps in the same direction. Progress is what makes transformation possible. By combining deep industry expertise, data-intelligence, world-class engineering and seamless delivery, we’re setting out to prove why it’s time for a new approach to making progress.

Gasser Amin Agency is a strategic partner for SME (Small and Medium-sized Enterprise) leaders who are frustrated by digital marketing chaos and unpredictable results. The agency's mission is to build an integrated marketing foundation within these companies, moving them "From Chaos to Capability." Unlike tactical agencies that create dependency, Gasser Amin Agency implements a transparent “Blueprint” process to install a system of the right strategy, tools, and team skills within the client's organization, aiming for clear, measurable, and effective marketing.

Making Science is an international technology and marketing consultancy specialist in e-commerce and digital transformation. The markets in which Making Science operates are digital advertising, data analytics, e-commerce and the cloud, all of which are experiencing high growth rates.

Advanced technologies and analytics for market leaders. We use data science, advanced analytics, and machine learning to extract actionable insights about your clients, prospects, and everything else for your business. We strive to set and exceed the highest standards of service and quality of our insights, implementations, and integrations for our valued clients. We look forward to helping you unlock the power of your data.