- Digital Experience Analytics - DXA
- CSQ Lite
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Developed by: Contentsquare
About Atlassian JIRA
Jira is a family of products built to help all types of teams manage their work. Jira offers several products and deployment options that are purpose-built for Software, IT, Business, Ops teams, and more.
Atlassian JIRA and Contentsquare
Contentsquare’s integration with Jira enables you to engage developers with details about digital experience errors when they occur so that you can drive timely action. Key features include:
- Report errors by generating Jira tickets directly within CS Find & Fix
- Identify existing Jira tickets related to errors and session replays and check status
- Open tickets associated with specific errors identified with Error Analysis, providing full details
- Grant Jira ticket creation to specific roles
- Integrates CS Find & Fix with Jira Cloud, one of the most widely used platforms for software teams to plan, track and manage their work
Media
Use cases
- Report key errors to your developers
Take action when you identify errors impacting your conversion and create Jira tickets straight from the Errors module to report the issue to your developers. Automatically include all the context required for a developer to understand and reproduce the issue.
- Identify errors already sent to Jira
Identify the status of existing tickets and prioritize the next errors to handle. Quickly jump to Jira to get all the details of a ticket and provide additional information if needed.
- Keep control of Jira ticket creation
Define a default Jira project and issue type and decide whether these can be modified by your users when they create Jira tickets. Only Admins, Experts and Analysts roles can create Jira tickets. Viewers can view existing tickets but are not allowed to create tickets.