- Digital Experience Analytics - DXA
- Voice of Customer - VoC
- User Generated Content (UGC)
- Enterprise
- Pro
Developed by: Contentsquare
Support Email: partnerships@contentsquare.com
About Bazaarvoice
Thousands of the world’s leading brands and retailers trust Bazaarvoice technology, services, and expertise to drive revenue, extend reach, gain actionable insights, and create loyal advocates. Bazaarvoice’s extensive global retail, social, and search syndication network, product-passionate community, and enterprise-level technology provide the tools brands and retailers need to create smarter shopper experiences across the entire customer journey. Founded in 2005, Bazaarvoice is headquartered in Austin, Texas, with offices in North America, Europe, and Australia.
Bazaarvoice and Contentsquare
By integrating Contentsquare’s digital experience analytics platform with Bazaarvoice, you can better understand the impact that UGC, ratings, and reviews are having on your engagement metrics, conversion rates, and online revenue. Optimize the timing and placement of UGC to perfect your digital experience.
Use cases
- Segment by Ratings
Within Contentsquare, segment by average rating to uncover how the ratings and reviews of your products impact behavior and digital experience metrics.
- Quantify the impact of review count
Within Contentsquare, uncover how many reviews are necessary before they have a measurable impact on conversion rates. Understand the optimal number of reviews needed to have an impact on revenue.
- Increase the number of reviews
Use Reverse Journey Analysis to Surface the best timing and placement to request for review submissions from your customers to increase response rates and hit your review count goals.
- Optimize the timing and placement of UGC to increase conversion
Uncover and demonstrate the impact that User Generated Content has on customer behavior, engagement, and conversions. With this understanding, optimize the timing and placement of UGC.