- Digital Experience Analytics - DXA
- Voice of Customer - VoC
- Mobile
- APM
- Enterprise
- Pro
About Dynatrace
Dynatrace provides software intelligence to simplify cloud complexity and accelerate digital transformation. With automatic and intelligent observability at scale, Dyntrace’s all-in-one platform delivers precise answers about the performance and security of applications, the underlying infrastructure, and the experience of all users to enable organizations to innovate faster, collaborate more efficiently, and deliver more value with dramatically less effort. That’s why many of the world’s largest organizations trust Dynatrace to modernize and automate cloud operations, release better software faster, and deliver unrivaled digital experiences.
Dynatrace and Contentsquare
Get more value from your investments in Contentsquare and Dynatrace by seeing how performance truly affects your customers’ experience. Combine the technical data from Dynatrace with the behavioral data surfaced from Contentsquare to uncover and prioritize the issues that have the greatest impact on your customer experience and revenue.
Uncover how performance truly affects your customers’ experience. Dynatrace alerts you when issues occur. Contentsquare shows you exactly what a user was doing before and during the error occurs so that you can remediate issues quickly and with the full picture.
Use cases
- Understand the impact of performance on your customers’ experience
Link from Dynatrace directly to Contentsquare to visualize replays of the performance issues surfaced. Pinpoint the exact moment as issues occur. Place comments and share across your team to align everybody on the issue.
- Quantify Lost Revenue
Quantify how many visitors are impacted and the loss of revenue, then prioritize by that impact. Separate outliers from common issues that should be addressed quickly.
- Identify the root cause of customer struggle and reduce time-to-fix
Investigate the struggle you see visitors experiencing in session replays by connecting the dots to Dynatrace, digging deeper into the error causing the issue, and passing Dynatrace information and Contentsquare session replays to your technical teams to resolve without having to spend cycles trying to recreate the issue.
- Link directly to Dynatrace from within Contentsquare
Identified an issue in a Contentsquare session replay? Link directly to the session in Dynatrace to deep dive into the technical data surfacing the root cause of the issue.
- Eliminate silos and enable cross-departmental collaboration
Spot an issue? Add comments directly to the session and share it with your technical teams. No more asking your customers for screenshots, play by plays, or error messages. Eliminate the need to recreate the issues and deploy fixes rapidly.