GetFeedback by Momentive
Integrate GetFeedback and ContentSquare for a look into the interplay between digital experience and customer feedback.
- Digital Experience Analytics - DXA
- Voice of Customer
- Enterprise
- Pro
Developed by: SurveyMonkey
About GetFeedback by Momentive
GetFeedback is the world’s fastest growing online survey software application and the #1 rated customer experience survey application for Salesforce. More than 10,000 global brands including Amazon, Audi, Dropbox, Fitbit, Home Depot, LinkedIn, Merck, Virgin America, and Walmart rely on GetFeedback to measure customer satisfaction in real-time and improve the customer experience. GetFeedback was founded in 2013 by former Salesforce executives Kraig Swensrud and Sean Whiteley.
GetFeedback by Momentive and Contentsquare
Customer journey insights are finally becoming operational at scale. Combining data from Contentsquare and GetFeedback Digital helps CX professionals quantify and discover the reasons why customers are experiencing friction and dropping off along their journey with your brand.
Through the GetFeedback Digital & Contentsquare integration, combine quantitative and qualitative data to attribute conversion & revenue to specific points of friction in the customer journey and prioritize which elements to enhance or eliminate.
This integration offers two methods. One method includes sending GetFeedback Digital data to ContentSquare and the other method also includes sending the ContentSquare replay link to GetFeedback Digital, which allows you to view the recorded session. The integration is enabled by ContentSquare Support or your ContentSquare CSM.
Use cases
- Visualize your Customer’s Experience
In GetFeedback Digital, access the Contentsquare session replay link to view the individual’s experience and get the full context behind their feedback. Respond to your high-value customers quickly and with context.
- Segment by Feedback Score
In Contentsquare, create a segment for specific feedback scores to understand how happy customers behave differently from those with a lower score. Uncover the root cause of less than ideal feedback and find the right fix.
- Quantify the Impact Feedback Scores have on Revenue
Surface the correlation between a low or high feedback score and its impact on conversion rates and revenue.
- Uncover Journey’s Leading up to Feedback
Using reverse journey analysis, see the most common paths leading up to specific types of complaints. Further, improve your response rates by surfacing the best timing and placement for feedback solicits in your visitor journey.