Contentsquare Products
- Digital Experience Analytics - DXA
Technology Partner Categories
- Voice of Customer
Type of Plan
- Enterprise
- Pro
About InMoment
InMoment™ is the leader in Experience Intelligence (XI), transforming metrics into meaning to drive high-value business decisions and relationships with both customers and employees. The company’s cloud-native XI Platform is engineered with data science at the core, and specifically architected to harness intelligence from across the entire experience ecosystem to deliver clear business value. The platform features three clouds that all work seamlessly together to give companies a comprehensive understanding of the most important factors impacting their bottom lines, including: Customer Experience (CX) Cloud, Employee Experience Cloud, and Market Experience Cloud.
InMoment and Contentsquare
Together, InMoment and Contentsquare bring Digital Experience Analytics to CX Programs to enhance UX and Digital team intelligence.
- Access Contentsquare Session Replay links within XI. You are able to make your selections to view a subset of respondents (for example detractors) and view their digital experience through session replay.
- Uncover common paths leading up to feedback and realize the best timing and placement to solicit feedback to increase response rates.
- Find technical and UX root causes before issues significantly impact your bottom line. Identify key online journeys and how to improve them using zone-based website heatmaps to see engagement, confusion, and frustration.
- Segment by Feedback Score to uncover the digital behaviors that correlate to specific feedback scores and overall drags in engagement, conversion rates, and revenue.
Media
Segment by Feedback Metrics
Watch Session Replays within InMoment Feedback