Invoca, Inc

Invoca is the leader in AI-powered conversation intelligence for revenue teams that enables marketing, sales, customer experience, and eCommerce teams to understand and immediately act on the information consumers share via conversations. Through deep integrations with leading technology platforms, revenue teams can turn conversation data into automated action to enhance every digital touchpoint and human interaction, leading to better experiences, more conversions, and higher revenue. Invoca is trusted by top brands like Dish Network, Mayo Clinic, Mutual of Omaha, and 1-800-GOT-JUNK?.

You’re losing digital conversions. Buyers are abandoning your eCommerce experience.  But wait, was it true abandonment? Or did they just escalate to the call center? Why did they call? Was it a confusing form? Broken link? Did they want to purchase immediately?

Improve digital conversion rates and decrease cart abandonment with Contentsquare & Invoca by tying conversations in the contact center to individual web sessions to identify exact points where your customers exit digital and reach out for assistance.

Contentsquare and Invoca work together to identify “digital leakage” points where a customer reaches out for human assistance and helps you explore human conversations to determine the consumer motivation for calling.