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Developed by: Contentsquare

Support Email: partnerships@contentsquare.com

About New Relic

The world’s best engineering teams rely on New Relic to visualize, analyze and troubleshoot their software. New Relic One is the most powerful cloud-based observability platform built to help organizations create more perfect software. Learn why developers trust New Relic for improved uptime and performance, greater scale and efficiency, and accelerated time to market at newrelic.com.

New Relic and Contentsquare

Get more value from your investments in Contentsquare and New Relic by seeing how performance truly affects your customers’ experience. 

Through our integration, Contentsquare and New Relic show you exactly what a user was doing when an error occurred so that you can:

Prioritize the issues that matter most

Combine the technical data from New Relic with the behavioral data surfaced from Contentsquare to uncover and prioritize the issues that have the greatest impact on your customer experience and revenue.

Reduce time-to-fix / speed up time-to-resolution
By accessing Contentsquare session replays directly in New Relic, you can provide your engineering team with all of the necessary technical and behavioral data needed to prioritize a fix, without having to spend countless cycles trying to recreate the issue.

Use cases

  • Understand the impact of performance on your customers’ experience

    Link from New Relic directly to Contentsquare to visualize replays of the performance issues surfaced. Pinpoint the exact moment as issues occur. Place comments and share across your team to align everybody on the issue.

  • Quantify Lost Revenue

    Quantify how many visitors are impacted and the loss of revenue, then prioritize by that impact. Separate outliers from common issues that should be addressed quickly.

  • Identify the root cause of customer struggle and reduce time-to-fix

    Investigate the struggle you see visitors experiencing in session replays by connecting the dots to New Relic, digging deeper into the error causing the issue, and passing New Relic information and session replay to your technical teams to resolve without having to spend cycles trying to recreate the issue.