LivePerson makes life easier by transforming how people communicate with brands. Our 18,000 customers, including leading brands like HSBC, Orange, and The Home Depot, use our conversational commerce solutions to orchestrate humans and AI, at scale, and create a convenient, deeply personal relationship — a conversational relationship — with their millions of consumers.
With LivePerson and Contentsquare, your support teams can replay a user’s most recent session directly from within the LivePerson Conversational Cloud platform. With this full context, Support teams can see exactly what tripped up your users without having to ask for more details. Further, arm your engineering teams with Session Replays of the issue that occured so they can deploy fixes in record time.
Support requests often come through with little context and low CSAT ratings are submitted without comment. As a result, Support teams and engineers struggle to understand where and why users experience frustration. This makes it difficult to resolve issues quickly and requires you to request more information from your already upset customers, leading to low CSAT scores and satisfaction ratings.
Together, Contentsquare and LivePerson give context around support requests so you can provide a better customer experience. This integration enables you to view session replays while responding to customer requests, helping you resolve issues seamlessly. Further, uncover the impact that live chat session have on your site metrics and conversion rates.
Access a visitor’s most recent Session Replay directly from within the LivePerson platform and reduce resolution times by eliminating the need to ask your customers for more information pertaining to the issue they experienced. Arm your engineering teams with Session Replays of the issue that occured so they can deploy fixes in record time.
Automate support workflows by leveraging Contentsquare Live Signals to trigger Chat intercepts at the exact moment your customer experiences frustration, confusion, or encourtners a bug.
Quantify the impact that different live chat interactions (whether sales or support) have on your conversion rates and online revenue. Further, quantify the impact that different LivePerson Campaigns have on your site metrics.
In Contentsquare, segment by Live Chat sessions to uncover what journeys, behaviors, content or issues lead to an increase in customer support requests.
